Resident Reviews
81.65% Satisfaction Rate Add Your Review
  • 97.14% Satisfaction Rate
    Review 1 of 26: customer service
    I will like to take this time out my day and thank Kay Dean at Sorrento Community for her wondering customer service and prompt replies through out my application process . She has an outstanding personality and shows gratitude , shes very sincere and also did her job serving me diligently
  • 100% Satisfaction Rate
    Review 2 of 26: This complex it’s amazing
    I love this apartment complex, it's very clean, quiet, organized and the best thing is the customer service of the representatives, especially Jose Galindo who was very diligent with my application process, helped me a lot and made the process much more easy; any problem or situation with the apt they solve it super fast. I am super pleased and happy here, I highly recommend it!
  • 91.43% Satisfaction Rate
    Review 3 of 26: Satisfied Tenant
    I've never had a dull moment when coming into the office. Carmen & her staff always treat me nice. They're always energetic and solve any issues that I have promptly.. Jose is cool. He's mainly who I dealt with since I've been living here. The entire staff is very professional and also humorous. They do a great job at making me feel like I'm a friend not just a tenant.
  • 100% Satisfaction Rate
    Review 4 of 26: I love living here
    I have been living in Sorrento Apartments for over 3 years and the staff is the greatest. They are very knowledgeable , helpful and very nice. The site is always clean and the maintenance staff is amazing and very quick to respond to repairs . Keep up the good work guys
  • 97.14% Satisfaction Rate
    Review 5 of 26: I love living here
    I have been living in Sorrento Apartments for over 3 years and the staff is the greatest. They are very knowledgeable , helpful and very nice. The site is always clean and the maintenance staff is amazing and very quick to respond to repairs . Keep up the good work guys
  • 100% Satisfaction Rate
    Review 6 of 26: Great place to live
    Beautiful community, excellent and efficient service in special Jose Galindez (thanks), I love to live here... please open the pool on weekends ...
  • 100% Satisfaction Rate
    Review 7 of 26: Exceeded my expectations!
    Being a first time lease signer I was a bit anxious about the moving process and did not know what to expect. Thankfully the staff at Sorrento made my experience a wonderful one and were extremely helpful. Rosa, my leasing consultant was such a sweetheart and it was a pleasure having her help me. She made everything so simple and clear and was very professional and courteous I could not have asked for more. Jose was also very helpful and kind during my move in day. He explained my lease in full detail and made my move in experience very exciting and memorable. Kayann was also a pleasure to be around, the day I moved in she was congratulating me and made me feel super welcome from the beginning, she's adorable. As far as the apartment, I was at a loss for words when I first walked in. It is absolutely gorgeous and there is nothing out there for the price range this aesthetically beautiful and spacious. I love that this is a really quiet and private community, if you enjoy your privacy this is definitely the place for you. Highly recommend!
  • 88.57% Satisfaction Rate
    Review 8 of 26: Excellent
    The place is wonderful, and even more so to live with your children. The Sorrento team is excellent and very qualified. All are friendly, cordial and able to perform their work excellently. I am very happy to live in Sorrento Apartament. The maintenance staff is excellent, very attentive to any circumstance.
  • 100% Satisfaction Rate
    Review 9 of 26: I love to live in Sorrento Miramar
    I love to live in Sorrento Miramar, the apartments and community areas are beautiful and in good conditions. the staff are efficient and the always have a good answer. My daughter an I will be happier when the pool will be open on weekends and holidays.
  • 97.14% Satisfaction Rate
    Review 10 of 26: Ternant
    Great place to live at! Miss Kay will help you in every step of the way. It's very quiet . Their maintenance team is extremely excellent. They do all their best to maintain the beauty of the apartment. So far, I thank God for allowing me to move in.
  • 97.14% Satisfaction Rate
    Review 11 of 26: Amazing
    Kayann was great. She was very welcoming and gave me all the information I needed. Thank you for having someone like her there she's the heart of Sorrento.
  • 100% Satisfaction Rate
    Review 12 of 26: Excellent
    Excelente gracias
  • 100% Satisfaction Rate
    Review 13 of 26: it is a good place to live
    Good Staff, no Noise
  • 100% Satisfaction Rate
    Review 14 of 26: Awesome Staff
    I have been staying at Sorrento for a year and a half. I must say it is a very nice environment. It is clean quiet and updated. While the complex is nice the staff is even nicer. I can not say enough about Jose and Mrs.Kay, They both are polite and very professional- always making sure everything is handled. I do believe it is because of them my experience has been very pleasant.
  • 91.43% Satisfaction Rate
    Review 15 of 26: Great community
    Been here almost a year and I love it! The accommodations are kept in good condition, any issues are tended to immediately. The staff are like family (minus the nosiness) and if you have no issues following the rules, you will have no issues here.
  • 94.29% Satisfaction Rate
    Review 16 of 26: My Experience
    I've Had A very Pleasant Experience While Renewing My lease here at Sorrento, The Staff is Amazing And They Address Any Concerns Right Away.
  • 94.29% Satisfaction Rate
    Review 17 of 26: My Experience
    I've Had A very Pleasant Experience While Renewing Ny lease here at Sorrento, The Staff is Amazing And The Address Any Concerns Right Away.
  • 100% Satisfaction Rate
    Review 18 of 26: Thank You!
    "Thank you Jose. Issue resolved in a timely professional manner. ""Prompt professional service as always! Best service team ever!" "Roy, on the maintenance staff, is very friendly, knowledgeable, and efficient. He fixed everything I requested in a very timely and effective manner. Thank You! "
  • 91.43% Satisfaction Rate
    Review 19 of 26: Awesome Office Staff
    I AM SO HAPPY ! Thank You
  • 91.43% Satisfaction Rate
    Review 20 of 26: Awesome Office Staff
    I AM SO HAPPY ! Thank You
  • 94.29% Satisfaction Rate
    Review 21 of 26: Personal
    I have been a resident at Sorrento since August 15th. Kaye Dean, Carmen Mateo, and Jose Galindo are wonderful and humble people. At first I felt they were giving me a hard a time. Until I went to crime watch and finally got to understand what they are up against. Since they have took over Sorrento things are much better, however there are something's that they can't control. It's not the office staff people, I promise. It's the disrespectful people that live in the community and act like they are not use to anything. Hopefully people will step up and do better.
  • 97.14% Satisfaction Rate
    Review 22 of 26: Tenant Review
    I love it...
  • 82.86% Satisfaction Rate
    Review 23 of 26: Thankful!
    Really thankful to call Sorrento my home. The inquiry, application, and move-in process was really smooth. I had the pleasure of working with Kay-Ann and she walked me through the entire process with much ease! As a first time renter, this was such a great experience. I love the upkeep of the property and I truly love the layout, "the luxury feel and look" of my unit. Affordable living has never been so lovely. I am grateful!
  • 100% Satisfaction Rate
    Review 24 of 26: Much Better Place
    Since I been staying in Sorrento I was not excited about the previous office staff they NEVER answer the phones, Paperwork was very unorganized. But the new staff is GREAT Jose had everything organized for me to complete my renewal of my lease great customer service much better than previous staff. Maintenance has always been great. furthermore new staff is just doing their job can't. After hours number I never tried before but I'm hoping they have someone on call that does answer calls. As far as the gate issue it's much better the card sometime doesn't work I think if they hire security guard we don't have to worry about the gate giving issues. I experienced it before.
  • 80% Satisfaction Rate
    Review 25 of 26: Awesome Home
    I've been living in the community for over 2 years. Its a great community. Great amenities. Staff is friendly. I love living here.
  • 100% Satisfaction Rate
    Review 26 of 26: A pleasant living resident
    I have been a resident for 3 years and I am very please with stay thus far. Its a safe friendly environment to live in. The staff quickly resolve any maintenance and repair issues. The property is keep neat and groomed.